Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your own experience with a US online casino? This page is the right place to start. The team behind Casino reads every message and will get back to you as promptly as we can.
How to Reach Us
The simplest way to get in touch is by email. Send your message to [email protected] and we aim to respond within 48 hours on business days. If your query is time-sensitive, please say so in the subject line and we will prioritise it accordingly.
What We Can Help With
- Review accuracy: If you believe a fact in one of our casino write-ups is out of date or incorrect, please let us know. Keeping our information current is a priority, and reader flags genuinely help.
- Bonus or offer queries: If a listed welcome offer no longer matches what a casino is advertising, tell us the casino name and the discrepancy you noticed.
- Responsible gambling concerns: If you or someone you know is struggling with gambling, please visit our responsible gambling page for tools, self-exclusion information and links to national support services. For immediate help, the National Problem Gambling Helpline is available 24/7 at 1-800-522-4700.
- General feedback: Suggestions on how we can make the site more useful — new comparisons you'd like to see, questions we haven't answered, or topics we should cover — are always welcome.
- Partnership or press enquiries: For commercial or media enquiries, please mark your subject line accordingly so we can route your message to the right person.
What We Cover on This Site
Casino focuses exclusively on real-money online casinos available to adults in the United States. Our editorial team researches and reviews operators for payout rates, licensing, payment options, game fairness and overall player experience. If your question relates to our methodology, you can read more on our about us page or check our terms and conditions for information on how this site operates commercially.
A Note on Response Times
We are a small editorial team, not a customer support desk for the casinos themselves. If you have a dispute with a casino — an unprocessed withdrawal, a bonus that was not applied, or an account issue — you will need to contact that casino's support team directly. Most of the operators we cover offer live chat, email and sometimes phone support around the clock. We can sometimes advise on what escalation steps are available, but we cannot intervene in individual account matters.
Keeping Our Reviews Honest
Reader feedback is one of the ways we keep our content grounded. If you have used a casino featured on this site — whether the experience was positive or negative — we would like to hear about it. We do not publish unverified individual reviews, but real-world accounts inform how we weight our assessments over time. The casinos that appear on this site are selected and ranked editorially; commission arrangements with operators do not determine position.
Write to us at [email protected] — we look forward to hearing from you.